Management of my online visitor account

  • What is a visitor account and what is it for?

    A visitor account enables you to access to:

    – your user preferences as well as to the personal and professional information provided for previous registrations, enabling us to deliver you a higher quality and more personalised service.

    – the online order of a pass, (and other available products) produced by Première Vision for the Première Vision Paris show.

    And finally, it gives you access to any passordered and to your invoice for the current session.

    Do you need an invoice relating to an earlier session? Send an email to: contact@premierevision.com, giving the name of the person, the date of purchase and, if possible, the amount of the invoice.

  • How do I know if I already have a visitor account?

    A visitor account is created when someone:

    • creates a visitor profile on the website  premierevision.com to subscribe to the newsletter, for example, filling in the information concerning identity, company and providing his own email address (one email address can be used for one person only) as well as his password.
    • has registered for and/or visited one of our shows.

    You can access your visitor account with:

    • A username (the email address used to create your profile, register, etc.)
    • A password.

     

  • How do I access/manage my online account?

    A visitor account is accessible with:

    – a username (the email address used to create the profile, register, etc.).
    – A password.

    Simply login with your username (email address) and password on the e-shop and go to the “My Account” tab.

    We strongly encourage you to login via the direct access link to your account found in each  of the newsletters sent out by Première Vision. If you do not, or no longer, receive our newsletters, contact the visitors service by email: pvfrance@premierevision.com, or contact the Première Vision office of your country / geographical area directly here.

  • Where can I find my login details?

    Your login name is:

    • The email address used when you registered on our Première Vision site
    • A password that is either generated automatically or created/modified by you.

    I do not know my password, I have lost or forgotten it

    You should reset it here. You will receive a link to reset your password, sent to the email address you have given.

    Please note: the link is only valid for 24 hours

  • My login details aren’t working. What should I do?

    You first need to use the password reset tool by clicking here. By entering your e-mail address you will be able to confirm that it is the one we have in our database and you will receive a link to reset your password.

    If you are unable to recover your username and password, or if you are still experiencing difficulties, before trying to create a new account we strongly recommend you contact your local Première Vision office here.

    If your e-mail address is not recognised, create your account by filling the form

    If an error message appears during the process, please contact the Première Vision office for your country/geographical area here

  • I have logged in and I want to edit my last name, first name or e-mail address but I cannot seem to do so.

    I have logged in and I want to edit my last name, first name or e-mail address but I cannot seem to do so.

    That’s right, you cannot edit this information yourself. You can request a modification via the link in your account:

    • My information:
      –Personal
      -“To edit your first name, last name or e-mail address, click here” (in a black text box).