Management of my online visitor account

  • How do I know if I already have a visitor account?

    A visitor account is created when someone:

    • creates a visitor profile on the website to subscribe to the newsletter, for example, filling in the information concerning identity, company and providing his own email address (one email address can be used for one person only) as well as his password.
    • has registered for and/or visited one of our shows.

    You can access your visitor account with

    • A username (the email address used to create your profile, register, etc.)
    • A password either automatically generated, or created/modified by yourself


  • How do I access/manage my online account?

    Simply login with your username (email address) and password on the e-shop and go to the “My Account” tab.

    We invite you to login via the direct access link to your account, provided in each of the newsletters sent out by Première Vision. If you do not, or no longer, receive our newsletters, contact the visitors service by email:, or contact the Première Vision office of your country / geographical area directly here.

  • My username/password isn’t working. What should I do?

    You will have to generate a new one here

    You will receive a link to reset your password, sent to the email address you provided.

    Please note: the link you will receive will only be valid during 24 hours

  • I cannot log in, what can I do?

    If you are facing difficulties, and before trying to create a new account, we strongly recommend you to contact your local Première Vision office here.

    If your email address is not recognized, create your account by filling in the form

    If an error message appears during the process, please contact the Première Vision office in your geographical area. See the list here

  • I am having trouble ordering my pass. What should I do and who should I contact?

    Each pass is ordered individually. Each visitor must log on individually to his own Première Vision account to order his or her pass.
    There is a Première Vision office in your country/ geographical area. Please see the list here to find your contact person.

  • Can I register multiple visitors? How? How do I add/remove a colleague?

    Each pass is ordered individually (one email address may be used for one person only). Each visitor must log on individually (or create their own Première Vision account) to order his (or her) pass.

    A dedicated service has been created for companies ordering more than 9 passes. For more information, please see this page. Feel free to contact directly the Première Vision office in your area. See the list of our offices here. We will find a solution to your request.


  • Where can I get a printed copy of my invoice?

    You need to log on to “My Account“, then the “Invoices” tab.

    The next invoices available on your account, in the online store, will be for purchases made for the Première Vision Paris show in February 2019.

    If you would like to access directly to previous invoices, please contact the visitor service by email: or directly the Première Vision office of your country/geographical area here.