Management of my online visitor account

  • How do I know if I already have an online visitor account?

    A visitor account is created when someone:

    • creates a visitor profile on the website premierevision.com, filling in all the information concerning identity, company, job and business activity and providing their own email address (one email address may be used for one person only).
    • has registered for and/or visited one of our shows.

    You can access your visitor account with

    • your username (the email address used to create your profile, register, etc.)
    • A password

     

  • How do I access my online account?

    Simply login with your username and password on the e-shop and go to the “My Account” tab.

  • My username/password isn’t working. What should I do?

    If you do not remember your password, you now have to generate a new one here

    Please note: the link you will receive by email will only be valid during 24 hours

  • Where can I find my username ?

    Your login details are:

    • The email address used when registering on our Première Vision website
    • A password either automatically generated, or created/modified by yourself
  • I cannot log in, what can I do?

    If you are facing difficulties, contact your local Première Vision office here before trying to create a new account.

    If your email address if not recognized, create your account by filling in the form

    If an error message appears during the process, please contact the Première Vision office in your geographical area. See the list here

  • I am having trouble ordering my pass. What should I do and who should I contact?

    Each pass is ordered individually. Each visitor must log on individually to his own Première Vision account to order his or her pass.
    There may be a Première Vision office in your country. Please see the list here to find your contact person.

  • Can I register multiple visitors? How? How do I add/remove a colleague?

    Each pass is ordered individually (one email address may be used for one person only). Each visitor must log on individually to his own Première Vision account to order his (or her) pass.

    A dedicated service has been created for companies ordering more than 9 passes. For more information, please see this page. You can also contact the Première Vision office in your area. See the list of our offices here.

  • Where can I get a printed copy of my invoice?

    You need to log on to “My Account”, then the “Invoices” tab.